Gold Medal
  • 08-Sep-2017 to 07-Nov-2017 (EST)
  • Customer Service Rep
  • East Brunswick, NJ, USA
  • Full Time

 

We are the market leaders and looking for our employees to grow in the future and move up the ladder. We are a very aggressive and growing company. With over 100 vehicles and over 120 employees, we want only the very best and very motivated.

With generations of experience delivering the highest quality service available to over 65,249 customers, Gold Medal Plumbing, Heating, Cooling, Electric, Drain & Sewer and Basement Waterproofing is fully dedicated to maintaining its position as NJ's #1 rated service company. We are A+ rated by the BBB and have received Angie's List's Super Service Award. Gold Medal delivers Service You Can Trust!

 

Why join our team?

  •     Plenty of advancement opportunities
  •     Overtime available
  •     Paid training and onboarding
  •     Paid vacations AND birthdays
  •     Amazing 401k and benefits!!!
  •     Bonuses available on top of base pay
  •     We live by our core value "Great place to work -- All for one and one for all!"

 

We are looking for highly professional, skilled Customer Service Representatives for our Sunday- Thursday shift. The primary functions of the CSR are to convert customer calls into booked service calls while mentioning and potentially booking additional sales and services. This position handles service calls from customers projecting a professional image and using the company prepared script. The customer service representative also adjusts complaints concerning billing or service rendered, referring complaints of service to designated departments for investigation. He or she will also utilize his or her customer service training to educate and establish rapport and assist customers in choosing service and products.

This position also conducts follow-up customer calls and outbounds to our customer database. Outbounds consist of booking maintenance visits owed to our members and informing them of new services or specials they are eligible to receive.

All Gold Medal employees must be willing to follow our core values:

Safety First For Our Family and Theirs Think Twice, Act Once

Delivering WOW Through Service Exceeding Every Customer's Expectations

Demonstrate Highest Level of Integrity Doing the Right Thing Even When No One is Watching

Great Place to Work All for One and One for All

 

Job Requirements 

  • Must be able to have flexible availability including weekends and some nights.
  • Must have strong communication skills, including a pleasant phone demeanor.
  • Ability to work in a fast paced environment where changes are common.
  • Must be able to listen and resolve customer inquiries while updating account information.
  • Must be able to utilize phone, cell phone, text, email and internet at a high level of expertise.
  • Must be motivated to work independently and multi-task.
  • Perform other duties as assigned by management.  

Benefits:

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Gas Benefits
  • 401k
  • Overtime Available

Come work with us and not for us. Only motivated people should apply.

 

Gold Medal
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